Client Testimonials

From the moment we started using Arbell we noticed an improvement in our relationship with both existing clients and potential clients. By having Arbell in place, if we are busy on appointments or with people in the office, people calling in are assured that they aren't being ignored. The professional manner in which the calls are answered by Arbell means that customers aren't even aware that they aren't talking to our employee and the messages relayed to us are always precise and accurate. A first class job from a first class virtual office solution company. We would have every confidence when we refer business to Arron and Arbell. Thank you once again. John SW (A Letting Agent), November 2012

I am the owner of a significant business distributing nutritional supplements within the growing Health and Wellness Industry with a turnover of over £1 million per annum. I wanted to improve the way in which incoming calls were dealt with including a prompt response. Not only has Arbell provided me with a first class service in both respects they also give an incoming caller the impression that my business is much bigger than it already is which has reflected positively. Also the service provided by Arbell being flexible allows me to divert incoming calls quickly and easily allowing me to focus on specific tasks which otherwise I would be distracted from. I will continue to use Arbell and can without hesitation recommend them to others. Stephen S (A Nutritional Products Distributor), January 2013

Dear Arron This is just a note to say what a fantastic service you and your team provide, with many positive responses from all quarters of my clients, contractors and developers I deal with on a day to day basis. The service was particularly beneficial while I was away on holiday with no calls missed, and a couple of essential phone calls returned which benefited my business directly. The quality of the service was professional, effect, and all what I could reasonably expect and some more. As a professional Chartered Building Surveyor, involved in some high profile projects it remains important that I am able to respond quickly and effectively to any communications, and with your companies assistance the job is made all that more easy. I had no hesitation in extending your services when the opportunity arises, and will make every effort to recommend you to other businesses. Regards Garry J Taylor MRICS, ACIH, November 2012

We have been extremely impressed with the ease of setting up both the London number and silver service with your company. Not only has it benefited us taking new orders from new customers, but 2 of our biggest clients have had calls answered by your staff and were very pleased with the service and efficiency of the way their calls were handled. We would have no hesitation in recommending your company to any of our clients, and hope to continue a long and successful relationship. Mark F (A Printer), November 2012

Over the last two months I've been using the services of Arbell and can honestly say I wish I had done it sooner as it has given me piece of mind knowing that if I can't reach the phone in time or just don't hear it in a noisy workshop environment that it will still be answered by one of your professional receptionists. It has also added the feel of a well organised and professional company. I look forward to growing my business with Arbell at my side. Alex C (A Car Repair Garage / Mechanic), November 2012

I want to thank you and your team for the outstanding service that I have received over the last month. I had been somewhat sceptical of the benefits of an answering service until I took the plunge with ARBELL. All I can say is that after the month I have changed my mind completely. Although I do not receive many more that 5 calls a day, your service has meant that the important ones have been answered and I have been able to deal with them in a timely manner when my call log arrives. This last month I have generated over £15,000 in new business from enquiries that have been phoned in on my landlines. Whilst I may have picked these calls up myself your service guarantees that they get answered. This gives me the peace of mind to get on with my day knowing that I have a professional waiting to take the next call. I am also pleased to say it's a real pleasure not to have to deal with the telemarketers, energy salesmen and advertisers who seem to plague small businesses on a regular basis. As we go into a busy time of year for is at Eden im sure your service will prove even more invaluable. Please pass on my thanks to all at ARBELL for their support. I look forward to continuing with your service over the coming months. Tony W (A Landscape Gardener), April 2012

To Arron Busst As a professional electrician, attention to detail and thoroughness is very important to me and is something I'm very particular about when I am discussing what my customers want. I was therefore very pleased to be treated in the same way when I met with you to use your company's telephone answering service. You walked me through exactly how the system operated and the options available to me regarding message delivery so that I fully understood just what would happen whenever ARBELL took a call for me. The thoroughness with your explanation and knowledge of just what is possible allowed me to tailor the service to meet my needs precisely. There is even a summary each month on my statement to show me if I can save money by changing the service that I am using. I would like to say thank you for the professional service both yourself and your staff in explaining the service and providing me the service that means I never have to worry about missing a call again. I would have no hesitation in recommending your company to anyone who might need telephone services; be it a call answering service, the provision of phone numbers for specific needs, or any of the telephony services that you are able to provide. Yours sincerely Paul Williams, Electrician, August 2011

Dear Arron As a family run business acquiring and letting properties in the Swindon area we pride ourselves on our friendly and professional service. It is therefore imperative that all enquiries are handled sensitively with expediency. My tenants are impressed with the service they receive, always knowing there is a friendly and professional voice at the other end of the line, and not a recorded message. The text messages you send immediately following the telephone call allow me to prioritise my work effectively. I am now able to concentrate on running the business without being constantly interrupted by the telephone, whilst being able to respond immediately if any aspect requires my urgent attention. It was particularly beneficial earlier this year when my daughter was born. Knowing that the telephone was being answered courteously and efficiently, enabled me to spend more time with my wife and our baby. During this time we continued to grow at a level that would not have been feasible otherwise. So impressed was I with your service that a colleague of mine, also in the property business has signed up to ARBELL. I will be very happy to recommend ARBELL's telephone answering service in the future where I see the need. Yours sincerely Dominic M (A Letting Agent), July 2011

Client Testimonial Video

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Can I just say Arbell have been absolutely invaluable during our first 2 years of trading and have pretty much become part of our business during this time. The majority of customers who have found their way to your answering service have believed they were speaking with someone in this office, thanks to the seamless service you have provided and of course to the many wonderful, friendly and helpful Arbell staff we have had the pleasure in dealing with. Please pass my sincere thanks to everyone. Ron C (A Letting Agent), June 2011

I would also like to say just how wonderful the service has been over the months when I have been out of the office with personal issues unavoidable at the time. What a godsend you and your girls have been. I will recommend Arbell when ever I have the opportunity it has saved me untold angst and given me total peace of mind, thank you all for the wonderful service I have received. Stephanie K, (A Hypnotherapist), June 2011

Dear Arron, I asked you to set up an answering service for me the evening before you went away on holiday. When I called a few days later to sort out the details, your employees knew exactly what to do and had me up and running within hours. They answered all my calls while I was on holiday over Christmas and I received instant emails for all calls that were taken. This meant that I could keep up a professional image and respond in a timely manner even if the call had come in while I was skiing down the side of a mountain. Without your services I would have missed lots of calls over the Christmas period and lost a decent amount of business. I intend to keep using your services and will recommend them to anyone who is in need of someone to answer their calls. Yours sincerely Richard H (An IT Consultant), January 2011

Dear Arron People on the outside would consider that me having a virtual telephone answering service for a small company is totally over the top. Well I have to correct them! When I am in the middle of accurate measuring, delicate cutting of wood floor or heaven forbid actually doing plumbing work, having the knowledge that my girls are about to take that all important call, and most importantly take down the correct information is vital to me. As a one man band this lets no one get away, and gives the caller the reassurance of calling a professional company. I have been using your service for just some two weeks now and along with receiving the daily call log at the end of each day is simply BRILLIANT. Bathing Bathrooms looks forward to continuing this partnership with you and your company in the future. Yours sincerely Richard A (A Plumber), November 2010

I have to admit to thinking we didn't need a service such as this, HOWEVER having had a conversation with Arron about having to rush people off the phone as the others were ringing, we decided to give it a try. It's wonderful! We can now genuinely spend time on the phone with both our candidates and clients. Plus, everyone keeps asking who our new receptionist is! Thanks to Arron & the team we are able to enhance our professional service to our customers. Maxine H (A Recruitment Consultant), April 2010

Arbell have been handling calls for me for quite a few months now and I wouldn't be without them. It is so valuable to know that I never miss a call and that all incoming calls are handled with a friendly voice and always in an efficient and professional manner. Thank you Arbell - anyone who hasn't got their own secretary should be using you! Steve A (The Best Online Directory!), February 2010

It is a sad state of affairs that I do not feel compelled to do this very often in this country, but I just wanted to congratulate you and your company on what I consider to be an exemplary example of customer service. When we miss a call, your team answer the calls professionally, courteously and reliably - I really could not ask for more. The service really suits my business needs and I would be grateful if you would pass on my gratitude to Natalie, Nikki and the rest of the team that look after us. All of their efforts really are very much appreciated. Neil M (An IT Consultant), August 2009

Dear Arron I have been using your Telephone Answering Service for only a few months, but the impact on my business has been phenomenal. At the moment I work alone and spend a lot of time either travelling or at clients' premises. This means an efficient, reliable and professional method of responding to telephone calls is essential. I am confident my calls are dealt with effectively and efficiently, and I receive a notification email within minutes. The staff at ARBELL are excellent and the comments I have received from clients, family and friends who have called me and spoken to your team are all very, very positive. An unexpected bonus is the deflection of unwanted cold calls into my business! Your staff have recently managed to protect me from a very persistent young lady trying to persuade me to use her products, which I certainly do not wish to do. Please convey my thanks to your staff. Their skills are much appreciated, and I recommend your services to anyone and everyone. Yours sincerely Gillian Woodland (A Marketing Consultant), June 2011

Dear Arron, Over the years, my business telephone has been answered by everyone from the receptionist to the nanny, so I was delighted to find a service which actually answered the calls and recorded them diligently.  I have never had so many calls taken for me, and I have never had so many accurate messages passed on to me.I regularly ring in to check how my business line is being answered and never once have I been disappointed.  The service ARBELL provides reflects the efficiency and professionalism I employ within my practice. Thank you ARBELL and keep up the good work – I am sure you will! Louise H (Wealth Management), October 2013